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Terms & Conditions

The terms on which One Shine Consultants (Private) Limited provides web development, design and consulting services.

On this page

  • 1. About these terms
  • 2. Definitions
  • 3. Our services
  • 4. Quotations and proposals
  • 5. Engagement models
  • 6. Client responsibilities
  • 7. Changes to scope
  • 8. Fees, invoicing and tax
  • 9. Intellectual property
  • 10. Third-party services
  • 11. Portfolio and publicity
  • 12. Delivery and acceptance
  • 13. Warranties and defects
  • 14. Limitation of liability
  • 15. Confidentiality
  • 16. Data protection
  • 17. Non-solicitation
  • 18. Term and termination
  • 19. Force majeure
  • 20. Use of this website
  • 21. General
  • 22. Governing law
  • 23. Contact us

Last updated: 19 August 2026  ·  Effective: 19 August 2026

Plain-English summary. We quote before we start. You own the code and designs we produce once you have paid in full. We keep your information confidential. Retainers can be cancelled at the end of any billing month. Our liability is capped at what you paid us. Pakistani law governs the relationship.

1. About these terms

These Terms and Conditions ("Terms") govern the provision of services by One Shine Consultants (Private) Limited, a private limited company incorporated in Pakistan under incorporation number 850410889, with its registered office at House No. 57, Block A-2, Planning & Development Society, 7 Km Canal, Lahore 54000, Pakistan ("One Shine Consultants", "we", "us", "our").

These Terms apply to every engagement unless we have signed a separate written agreement with you that says otherwise. Where a signed agreement, statement of work or proposal conflicts with these Terms, that document takes precedence to the extent of the conflict.

2. Definitions

  • Client — the person or organisation engaging us for Services.
  • Services — website development, web application development, design, SEO, testing, maintenance, automation, consulting and related work we agree to provide.
  • Deliverables — the source code, designs, documentation and other materials we produce for the Client under an engagement.
  • Client Materials — content, text, images, logos, data, credentials and other materials supplied by the Client.
  • Proposal — a written quotation, statement of work or scope document issued by us and accepted by the Client.

3. Our services

We provide web development and related technical services as described in the accepted Proposal. We will perform the Services with reasonable skill and care, using personnel we consider suitably qualified, and in accordance with generally accepted professional standards in our industry.

We may engage subcontractors or specialist contributors to perform part of the Services. Where we do so, we remain responsible to the Client for that work.

Unless expressly stated in the Proposal, the Services do not include content writing, translation, photography, purchase of domains, hosting fees, licence fees for third-party software, paid advertising budgets, or ongoing maintenance after handover.

4. Quotations and proposals

Quotations are valid for 30 days from the date of issue unless stated otherwise. A Proposal becomes binding when the Client accepts it in writing, including by email, or pays the deposit specified in it. Estimates of effort or timeline given before a Proposal is issued are indicative only and are not commitments.

5. Engagement models

5.1 Project engagements

Fixed-scope work delivered against the milestones and deliverables set out in the Proposal, for the fee stated in it.

5.2 Monthly retainer

A recurring engagement billed monthly in advance, under which the Client may submit requests to a work queue and we deliver them in priority order. A retainer does not guarantee a specific volume of output or a specific delivery date for any individual request unless separately agreed in writing.

Either party may pause or cancel a retainer with effect from the end of the current billing month by giving written notice at least seven days before that month ends. Fees already paid for the current month are not refundable, and the Client remains entitled to the Services for the remainder of that month.

5.3 Time and materials

Work billed at the agreed hourly or daily rate against recorded time, invoiced monthly in arrears.

6. Client responsibilities

Timely delivery depends on the Client. The Client agrees to:

  • Provide Client Materials, feedback and approvals within the timeframes agreed.
  • Nominate a single individual with authority to approve work and make decisions.
  • Provide the access, accounts and credentials we reasonably need to perform the Services, and revoke them when the engagement ends.
  • Ensure that all Client Materials are accurate, lawful, and that the Client holds the rights or licences necessary for us to use them as intended.

Where the Client's delay in providing materials, feedback or approvals prevents us from proceeding, agreed timelines are extended accordingly, and we may reallocate the assigned team for the duration of the delay. If a project is inactive for more than 60 consecutive days due to Client delay, we may invoice for work completed to that point and treat the engagement as suspended.

7. Changes to scope

Either party may request a change to the agreed scope. We will assess the impact on cost and timeline and confirm it in writing. Work outside the agreed scope will only be carried out once the Client has approved the revised cost and timeline in writing.

8. Fees, invoicing and tax

  • Fees are as stated in the Proposal, in the currency stated in it.
  • Project engagements typically require an advance deposit before work begins, with the balance invoiced against milestones. Retainers are invoiced monthly in advance.
  • Invoices are payable within 14 days of the invoice date unless stated otherwise.
  • Fees are exclusive of sales tax, value added tax and any other applicable duties, which will be added where legally required.
  • Where the Client is required by law to withhold tax at source, the Client shall provide a valid withholding tax certificate.
  • Bank transfer charges and currency conversion costs are borne by the Client.

We may suspend the Services and withhold Deliverables if an undisputed invoice remains unpaid more than 14 days after its due date, having first given the Client written notice and a reasonable opportunity to pay. Amounts outstanding beyond 30 days may attract interest at 1.5% per month or the maximum permitted by law, whichever is lower.

9. Intellectual property

9.1 Deliverables

On receipt of payment in full for the relevant engagement, we assign to the Client all right, title and interest in the Deliverables created specifically for the Client under that engagement. Until payment is received in full, we retain ownership, and any use of the Deliverables by the Client is unlicensed.

9.2 Client Materials

The Client retains ownership of all Client Materials. The Client grants us a non-exclusive licence to use them for the sole purpose of performing the Services.

9.3 Pre-existing and general materials

We retain ownership of tools, libraries, frameworks, boilerplate, internal components and methodologies that existed before the engagement or that we develop for general application. Where any of these are embedded in the Deliverables, we grant the Client a perpetual, worldwide, non-exclusive, royalty-free licence to use them as part of the Deliverables.

9.4 Know-how

Nothing in these Terms prevents us from using the general skills, knowledge and experience gained during an engagement on other projects, provided we do not disclose Confidential Information or reuse Deliverables specific to the Client.

9.5 Third-party components

Open-source and third-party components included in the Deliverables remain subject to their own licences. We will identify material components and their licences on request.

10. Third-party services

Deliverables may depend on third-party services such as hosting providers, domain registrars, payment gateways, mapping services, email services and content delivery networks. The Client is responsible for maintaining its own accounts with, and paying the fees of, those providers. We are not responsible for the availability, pricing, terms or performance of any third-party service, or for changes those providers make to their platforms.

11. Portfolio and publicity

Unless the Client tells us otherwise in writing, we may identify the Client as a customer and display non-confidential visual excerpts of the work in our portfolio, case studies and marketing materials. We will not disclose Confidential Information, source code, commercial terms or end-user data in doing so. The Client may withdraw this permission at any time by written notice, and we will remove the material from our own channels within a reasonable period.

12. Delivery and acceptance

On delivery of a milestone or the completed Deliverables, the Client has 10 working days to review and notify us in writing of any item that does not conform to the agreed scope. We will correct conforming defects at no additional cost. If no notice is given within that period, or the Client puts the Deliverables into live production use, the Deliverables are deemed accepted.

13. Warranties and defects

We warrant that the Services will be performed with reasonable skill and care, and that the Deliverables will substantially conform to the agreed scope at the time of delivery.

For 30 days following acceptance, we will correct at no charge any defect in the Deliverables that causes them to fail to conform to the agreed scope. This warranty does not cover:

  • Changes made to the Deliverables by the Client or a third party.
  • Faults caused by Client Materials, by hosting or infrastructure outside our control, or by third-party services.
  • Breaking changes introduced by browser, operating system, framework or third-party API updates released after delivery.
  • New features, enhancements or changes of scope.

We do not warrant that the Deliverables will be uninterrupted or error-free, that they will achieve any particular commercial result, or that they will attain any particular search engine ranking. Search rankings are determined by third-party algorithms outside our control.

Except as expressly stated, all other warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.

14. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to the paragraph above:

  • Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings or data, however arising.
  • Our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by the Client to us under that engagement in the 12 months preceding the event giving rise to the claim.
  • The Client is responsible for maintaining its own backups of live systems and data. We are not liable for loss of data the Client has not backed up.

Any claim must be brought within 12 months of the date the Client became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

15. Confidentiality

Each party may receive information that the other treats as confidential ("Confidential Information"). Each party agrees to keep the other's Confidential Information secret, to use it only for the purposes of the engagement, and to disclose it only to personnel and advisers who need it and who are bound by equivalent obligations.

These obligations do not apply to information that is or becomes public through no breach of these Terms, that was already lawfully known to the receiving party, that is independently developed without reference to the Confidential Information, or that must be disclosed by law or by a competent authority. These obligations survive termination for a period of three years.

16. Data protection

Where we process personal data on the Client's behalf in the course of an engagement, the Client is the data controller and we act as data processor. We will process such data only on the Client's documented instructions, keep it confidential, apply appropriate technical and organisational security measures, and return or delete it on completion of the engagement. Where required by applicable law, the parties will enter into a separate data processing agreement. Our handling of personal information is described further in our Privacy Policy.

17. Non-solicitation

During an engagement and for 12 months afterwards, neither party will knowingly solicit for employment any individual directly involved in the engagement on the other party's side, without that party's prior written consent. This does not restrict general recruitment advertising not targeted at those individuals.

18. Term and termination

An engagement continues until the Services are completed or, for retainers, until cancelled under clause 5.2.

Either party may terminate an engagement immediately by written notice if the other party commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent, enters liquidation or ceases to carry on business.

On termination for any reason, the Client shall pay for all Services performed and expenses properly incurred up to the date of termination. Clauses relating to intellectual property, confidentiality, liability, data protection and governing law survive termination.

19. Force majeure

Neither party is liable for failure or delay in performing its obligations to the extent caused by circumstances beyond its reasonable control, including natural disaster, armed conflict, civil unrest, epidemic, government action, sustained failure of national power or telecommunications infrastructure, or internet blackout. The affected party will notify the other promptly. If the circumstances continue for more than 60 days, either party may terminate the engagement by written notice.

20. Use of this website

The content of this website is provided for general information about our company and services. It does not constitute a binding offer, a warranty, or professional advice for any particular situation. We may change the content of this website at any time without notice.

All text, design, graphics and code on this website are owned by us or licensed to us, and may not be copied, republished or used for commercial purposes without our written permission. You may not attempt to gain unauthorised access to this website, introduce malicious code, or use automated means to place unreasonable load on it.

Submitting our contact form does not create a contract or a client relationship. A relationship is created only when a Proposal is accepted under clause 4.

21. General

  • Entire agreement. These Terms, together with the accepted Proposal, form the entire agreement between the parties on their subject matter and supersede prior discussions.
  • Variation. No change to these Terms is effective unless agreed in writing.
  • Severability. If any provision is found unenforceable, the remainder continues in full force.
  • No waiver. A failure to enforce a right is not a waiver of that right.
  • Assignment. Neither party may assign its rights or obligations without the other's written consent, which shall not be unreasonably withheld.
  • Independent contractor. Nothing in these Terms creates a partnership, joint venture or employment relationship between the parties.
  • Notices. Written notice may be given by email to the addresses used for the engagement, or by post to a party's registered address.
  • Third parties. No person other than the parties has any right to enforce these Terms.

22. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Islamic Republic of Pakistan. The parties agree first to attempt to resolve any dispute through good faith discussion between senior representatives. Failing resolution within 30 days, the courts at Lahore, Pakistan shall have exclusive jurisdiction, save that either party may seek injunctive relief in any competent jurisdiction to protect its intellectual property or Confidential Information.

23. Contact us

Questions about these Terms should be directed to:

CompanyOne Shine Consultants (Private) Limited
Incorporation No.850410889 · NTN 0300880 · CRO Lahore
Emailoneshinep@gmail.com
PostHouse No. 57, Block A-2, Planning & Development Society
7 Km Canal, Lahore 54000, Pakistan
OS One Shine Consultants

One Shine Consultants (Private) Limited is a web development company registered in Lahore, Pakistan. We design, build and maintain websites and web applications for clients at home and abroad.

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  • House No. 57, Block A-2, Planning & Development Society, 7 Km Canal, Lahore 54000, Pakistan
  • oneshinep@gmail.com
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